By browsing the website at https://awplife.com/, you are agreeing to be bound by these terms of services, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms and conditions then you are prohibited from using or accessing this site. The contents on this website are protected by applicable copyright and trademark law.
Licensing
A WP Life comes under the GNU (GNU General Public) License v2 or later. All the resources and products made by us are distributed and downloaded under the GNU license.
Product Support
All product licenses come with one year of support and lifetime usage and updates. After one year of purchasing any product license, you need to extend your support license using this link.
- Direct query on email via paid customers requires verifying registered email and purchase details for the support.
- We need users’ website access and URLs where the product is active to resolve complex support.
- Users should be provided website admin access temporarily to resolve your support.
- All users desired customization in themes and plugins will cost extra. You need to confirm the desired customization with us whether it is possible or not and how much time it will take.
- In case you are not able to provide your website temporary admin access, you need to connect us with any online screen share tool like Team Viewer, or Any Desk.
- Please check that your product support is still valid before reaching out to us. If you bought the product over a year ago, you’ll need to extend your support here.
- We request you to send your support query to your only registered email to us. Don’t make multiple support tickets using different emails which may cause delays in response.
Users can contact us using the following mediums of support:
Email – awordpresslife at gmail dot com
Sykpe – awordpresslife
Live Chat – Live chat is also available for all Free & Paid customers to ask any queries during the weekdays.
Contact From – https://awplife.com/contact/
Help Desk Forum – All paid customers will get immediate access to the helpdesk under the account section. Where they can ask for support at any time. Customers can raise a support ticket for any problem and issues faced with the products.
WordPress Support Forum – All free plugin & theme users can ask support queries on the related WordPress.org Support Forum.
*All the support query replies within 24Hrs during weekdays(Mon-Fri) except weekends(Sat-Sun) and Indian national holidays.
Product Updates & Notice
All our free product updates and notices will be managed by WordPress.org. But all Premium product updates are managed by us, users should manually check product updates if any.
If you apply any updates, we suggest you keep a backup of the existing product version and site backup. If you have doubts about applying updates to the existing version then you can contact us. To take a backup on your site use this plugin.
Refund Policy
You have the right to get a refund on your purchase within 15 days with the below conditions.
- We believe that you had visited the plugins and themes demos site before purchasing any product from https://awplife.com/demo/. That means All accidental or by mistake purchased products do not comply with the refund policy.
- If you decide to switch to another plugin/theme or solution while receiving support, please note that no refunds will be issued.
- Before refund, you should raise a support ticket about the problem. You should post a valid reason to get a refund on your purchase.
- Any problem with running the product on site then you should ask for support using our email and membership account helpdesk system. If we fail to resolve the issues with a purchased product then we will issue a full refund to the customer.
- Changes made by the user to product code, Conflicts, or issues caused by 3rd party themes, plugins, and other software will be not under the refund policy.
- A direct refund request is not permitted for any customer.
- No refunds will be processed on multisite plugins or themes bundle purchases like business or developer licenses.
- The refund process takes place in 3-5 working days, excluding holidays.
- All discounted purchases do not comply with the refund policy.
Last updated: July 9th, 2020 (To review the new refund policy please visit this link, applicable on all new purchases after 8th July 204)
