mobile issues

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marco87sr
Posts: 4
Joined: Thu Nov 09, 2017 3:58 pm

mobile issues

Postby marco87sr » Fri Nov 17, 2017 9:54 pm

Hi, I have a problem with your Portfolio Filter Gallery Premium plugin.

In the mobile display, it takes two touches to switch to another filter.

Also, I can not load the font that I modified using css.

This problem is also in your demo.

I look forward to your answer

best regards

Marco

marco87sr
Posts: 4
Joined: Thu Nov 09, 2017 3:58 pm

Re: mobile issues

Postby marco87sr » Wed Nov 22, 2017 7:49 pm

Is there someone who can give me assistance? :|

admin
Site Admin
Posts: 125
Joined: Sat Aug 29, 2015 5:40 pm

Re: mobile issues

Postby admin » Thu Nov 23, 2017 8:52 pm

Hi marco87sr,

Really sorry for the delay in reply.

Actually, we are working on the issue that you specify. And the good news is that we fixed that touches issue on the mobile display. You can check our demo also.

http://demo.awplife.com/portfolio-filte ... y-premium/

You can download the updated plugin from your account.

For the font, can you share your site/page Url where you are using the plugin?

You can also contact at our email - awordpresslife@gmail.com

Thank you so much!!

marco87sr
Posts: 4
Joined: Thu Nov 09, 2017 3:58 pm

Re: mobile issues

Postby marco87sr » Fri Nov 24, 2017 4:01 pm

Hello! Thanks for the reply :mrgreen:

It was partially fixed ... the first touch works, if I try to click in another category the problem is repeated :ugeek:

Link: http://www.marziabellesso.it/illustrazioni/

I look forward to your answer

Best regards 8-)

Marco

admin
Site Admin
Posts: 125
Joined: Sat Aug 29, 2015 5:40 pm

Re: mobile issues

Postby admin » Sat Nov 25, 2017 8:23 pm

Hi Marco,

Have you updated the plugin properly?
We have fixed that issue and the single click working perfectly on mobile. You can check our demo.

Please make sure you have updated plugin properly. If still any issue, then we need your temporary site admin access to check the issue.
You can share your admin access at our email - awordpresslife@gmail.com

Thanks!

marco87sr
Posts: 4
Joined: Thu Nov 09, 2017 3:58 pm

Re: mobile issues

Postby marco87sr » Wed Nov 29, 2017 3:34 pm

Hi, yes, I've updated the plugin.

The first problem (single click) was partially solved because it only works the first time. If I try to move from one category to another the problem is always there.

If you try even yourself, by your demo will notice the problem, it only works the first click.

I hope to be clear :) Sorry for my english

best regards

Marco

admin
Site Admin
Posts: 125
Joined: Sat Aug 29, 2015 5:40 pm

Re: mobile issues

Postby admin » Fri Dec 01, 2017 8:11 pm

Ok,

Can you share your site temporary access? here - awordpresslife@gmail.com

Thanks

manuel
Posts: 1
Joined: Mon May 21, 2018 6:36 am

Re: mobile issues

Postby manuel » Mon May 21, 2018 7:49 am

Hi,
have the same problem. In the demo it dont work with one click on the iphone. need 2 clicks to change the categorie.
I used the free version before and it works great. Can You please fix that? thx

admin
Site Admin
Posts: 125
Joined: Sat Aug 29, 2015 5:40 pm

Re: mobile issues

Postby admin » Mon May 21, 2018 12:11 pm

Hi Manuel,

Please share your page URL, where you are using the Plugin.

Please also share your site access, we will try to solve your issue.

You can share your site details on our email - awordpresslife@gmail.com

Dont worry about site data it will be confidential.

Thanks


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