Filter buttons only work in Chrome Topic is solved

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hckyman96
Posts: 5
Joined: Sat Dec 17, 2016 7:22 am

Filter buttons only work in Chrome

Postby hckyman96 » Thu Dec 22, 2016 7:57 pm

I have 2 galleries on my site and the filter buttons only work in chrome. When I click the buttons in another browser or on mobile, the button is highlighted but the images do not sort. Is there a way to fix this?

Thank you,

admin
Site Admin
Posts: 47
Joined: Sat Aug 29, 2015 5:40 pm

Re: Filter buttons only work in Chrome

Postby admin » Thu Dec 22, 2016 8:15 pm

Hi Hckyman96,

Please share your gallery page URL.

We will test the plugin on your site.

Thank You...

hckyman96
Posts: 5
Joined: Sat Dec 17, 2016 7:22 am

Re: Filter buttons only work in Chrome

Postby hckyman96 » Fri Dec 23, 2016 3:06 am

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Last edited by hckyman96 on Thu Feb 23, 2017 10:03 am, edited 1 time in total.

admin
Site Admin
Posts: 47
Joined: Sat Aug 29, 2015 5:40 pm

Re: Filter buttons only work in Chrome

Postby admin » Fri Dec 23, 2016 4:20 pm

Hi Hckyman96,

We think you are using LD Lightbox please use any other Lightbox instead of LD Lightbox sometimes is not working properly, please check and let us know.

Sorry for the inconvenience!

Thanks - A WP Life

admin
Site Admin
Posts: 47
Joined: Sat Aug 29, 2015 5:40 pm

Re: Filter buttons only work in Chrome

Postby admin » Fri Dec 23, 2016 5:41 pm

Hi,

If you want to apply LD Lightbox then share your temporary site access. We will check the issue and configure the lightbox for you.

Thanks

hckyman96
Posts: 5
Joined: Sat Dec 17, 2016 7:22 am

Re: Filter buttons only work in Chrome

Postby hckyman96 » Fri Dec 23, 2016 10:08 pm

When I change it to Pop Trox Light box it works fine. Can you please let me know the css code to remove the caption so only the image will show?

Thank you.

admin
Site Admin
Posts: 47
Joined: Sat Aug 29, 2015 5:40 pm

Re: Filter buttons only work in Chrome

Postby admin » Sat Dec 24, 2016 5:35 pm

Hi hckyman96,

We have updated the plugin and removed the caption also fixed the issue of LD Lightbox. You can download updated plugin from your account.

Thanks

hckyman96
Posts: 5
Joined: Sat Dec 17, 2016 7:22 am

Re: Filter buttons only work in Chrome

Postby hckyman96 » Thu Dec 29, 2016 6:38 am

I'll give it a try and see if it helps. I downloaded the plugin again from my account. Do I just install it the same way I originally did? I just want to make sure if I do this, I will not lose my existing galleries.

Thanks again.

admin
Site Admin
Posts: 47
Joined: Sat Aug 29, 2015 5:40 pm

Re: Filter buttons only work in Chrome

Postby admin » Thu Dec 29, 2016 3:58 pm

Hi hckyman96,

Just deactivate and delete the old version of the plugin and install the new version of plugin.

You will not lose your existing galleries.

Thank you & wish you a very "HAPPY NEW YEAR"

hckyman96
Posts: 5
Joined: Sat Dec 17, 2016 7:22 am

Re: Filter buttons only work in Chrome  Topic is solved

Postby hckyman96 » Sat Dec 31, 2016 9:57 am

I updated the plugin and it works perfectly. Thank you!


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